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Running a Quality Practice Programme
| 0830 | REGISTRATION DESK OPENS |
| 0830-0920 | REGISTRATION AND REFRESHMENTS |
| 0920-0930 | Welcome and introduction by the Chair Dr Bill Taylor GP, Aberdeen, GP Executive Officer Quality RCGP Scotland, and former Chair of the RCGP Quality Practice Award |
| 0930-1010 | Keynote lecture: the role of primary care in redressing inequalities Primary care clinicians deal with the social and health consequences of widening health inequalities on a daily basis, and the government has commissioned Sir Michael Marmot to investigate why their health inequalities targets are not being met. Using the example of a scheme in Stoke on Trent, our keynote speaker will make a case for those in primary care to tackle this issue and will explore links between inequalities in health and the quality agenda. Dr Zafar Iqbal Deputy Director of Public Health, NHS Stoke on Trent, Stoke on Trent |
| 1010-1100 | Improving quality in primary care: practice accreditation and QOF The RCGP and Department of Health are both pressing forward with a range of schemes to ensure high standards in primary care. Our expert speaker will explain the current situation and the latest changes in quality measures in primary care, including:
Professor of Primary Care, National Primary Care Research and Development Centre, University of Manchester |
| 1100-1130 | REFRESHMENTS |
| 1130-1215 | BEST PRACTICE WORKSHOPS - choose one of the following three sessions 1) Improving access Experts from McKinsey & Company will take you through practical steps to improve access for your patients, based on experiences from practices across the UK. Mr Stephen Hill Associate, McKinsey & Company, London Ms Nina Strenitz Associate Principal, McKinsey & Company, London 2) Improving quality and safety in the real world Quality targets are getting increasingly ambitious, and a whole raft of agencies are gearing up to start assessing the safety of our care. There are plenty of research articles about safety and quality, but what works in everyday general practice? Our expert speaker will introduce proven approaches to delivering reliably safe and effective care. Dr Robert Varnam GP, Manchester and Associate, NHS Institute for Innovation and Improvement 3) Marketing your practice Competition is now a real issue in many areas of healthcare, and savvy practices are starting to realise that they have to marketing their services to retain their patients. We look at how the professional marketers do it, and how to present your practice to patients, potential patients, and organisations you want to work with. Dr Michael Taylor GP, Heywood, Lancashire |
| 1215-1315 | LUNCH |
| 1315-1445 | Communication skills Session provided by Pfizer and facilitated by Pfizer NHS Training Solutions Consultants  Do you struggle to get others to see your point of view? Learn about your own communication style and how to vary it to get the outcomes you want. This session will offer hints and tips on how to:
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| 1445-1500 | REFRESHMENTS |
| 1500-1615 | Service design: putting it into practice Our expert speaker will present three different examples of practices that have successfully tendered for new services. You will then be invited to take the best bits of each and put them together to submit a tender for a fantasy project - to be voted on by your colleagues. Dr Peter Graves Chief Executive, Bedfordshire and Hertfordshire LMC Ltd, Stevenage Dr Zafar Iqbal Deputy Director of Public Health, NHS Stoke on Trent, Stoke on Trent |
| 1615-1650 | Debate: partnership should be the aspiration of every GP Leaders across the board will introduce the debate with opening speeches. Then it's over to you to discuss the future of your profession with each other and our leaders. Dr Bill Taylor GP, Aberdeen, GP Executive Officer Quality RCGP Scotland, and former Chair of the RCGP Quality Practice Award Dr Clare Taylor Academic GP Registrar and Chair, Associates in Training Committee, RCGP, London Dr Simon Fradd GP and Chairman, Concordia Health, London |
| 1650-1700 | SUMMARY AND CLOSING REMARKS BY THE CHAIR |
ALL CONTENT HAS BEEN REVIEWED BY THE EDITOR
PROGRAMME SUBJECT TO CHANGE
