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FAQs
Please click on a link below to be taken straight to your question, or scroll down to view all questions. If you have a question that doesn't appear here, please call us on 020 7383 6012 or email response.masterclasses@bmjgroup.com.
- How much does it cost to attend a BMJ Masterclass?
- How do I register for a BMJ Masterclass?
- What methods of payment do you accept?
- I want to register by fax/post. Where can I get a registration form?
- Is there a discount for registering as a group? How do I register as a group?
- What happens after I register?
- I haven't received my confirmation email - what should I do?
- I haven't received my invoice - what should I do?
- How do I request a receipt?
- What is included in the delegate rate?
- I have a special dietary requirement - what should I do?
- What is the cancellation policy for BMJ Masterclasses?
- Can I buy the course handbook separately?
- How can I request a brochure for a BMJ Masterclass I am interested in?
- Are BMJ Masterclasses approved for CPD points?
- When will I receive my attendance certificate?
- How do I add iCal or vCal into my calendar or diary?
- What is the difference between iCal and vCal?
How much does it cost to attend a BMJ Masterclass?
Please click on the link to view our delegate fees.
How do I register for a BMJ Masterclass?
There are three different ways to register:
- Complete the online booking form. You can pay by credit card, debit card or request an invoice.
- Fax a completed registration form to +44 (0)20 7554 6997. You can pay by credit card, debit card or request an invoice.
- Post a completed registration form to BMJ Publishing Group Ltd, BMJ Learning, PO Box 295, London, WC1H 9TE. You can pay by cheque, credit card, debit card or request an invoice.
What methods of payment do you accept?
There are 3 ways to pay:
- By credit card or debit card
- By cheque, made payable to BMJ Publishing Group Ltd and drawn in pounds sterling (postal registration only)
- By requesting an invoice – your invoice will be posted to you 3-4 weeks after registering. Invoices must be paid within 30 days of receipt.
I want to register by fax/post. Where can I get a registration form?
You can download a PDF version of the brochure you are interested in from our website. Simply visit the page of the masterclass you are interested in, and click the 'brochure' tab. Each brochure features a registration form on the last page.
Is there a discount for registering as a group? How do I register as a group?
We offer a discounted rate for 3 or more delegates registering at the same time. Please click on the link to view group fees.
To claim your group discount, each delegate should complete a separate registration form and submit all forms together - either in the same envelope or via one fax transmission. Alternatively, if your group is paying together, you can submit one registration form with the names of all delegates in the group written at the top of the form or on a separate piece of paper.
It is not possible to register a group online.
What happens after I register?
If you have registered online, you will immediately receive an automatic confirmation email, sent to the email address you provided on the online booking form. If you have registered via fax or post, you will receive a confirmation email once your registration has been processed. Please allow 2-3 weeks for this.
One week before the BMJ Masterclass, you will receive a reminder email to the email address provided.
I haven't received my confirmation email - what should I do?
If you have registered online, you will immediately receive an automatic confirmation email, sent to the email address you provided on the online booking form. There are several reasons why you may not have received this email:
- The message may have been filtered by your email provider. Please check your junk mail folder and add BMJ Masterclasses to your contacts/safe list to avoid this happening again.
- You may have provided an incorrect email address when registering.
If you have registered via fax or post, your registration will take slightly longer to process and you will receive a confirmation email within 2-3 weeks.
If you still haven’t received your confirmation email, please contact our conference team on 020 7383 6241 or 020 7383 6281, or email events@bmjgroup.com.
I haven’t received my invoice – what should I do?
Please allow a maximum of 3-4 weeks for your invoice to be processed and delivered. Invoices must be paid within 30 days of receipt.
If you still haven’t received your invoice, please contact our conference team on 020 7383 6241 or 020 7383 6281, or email events@bmjgroup.com.
How do I request a receipt?
We only issue receipts on request. If you would like to request a receipt, please contact our conference team on 020 7383 6241 or 020 7383 6281, or email events@bmjgroup.com.
What is included in the delegate rate?
The delegate rate includes entrance to all sessions on the day, lunch and two refreshments, course materials/handbooks, and any other additional support materials provided by the speakers.
I have a special dietary requirement – what should I do?
There is an option on the registration form to inform us of any special dietary requirements. We always provide vegetarian options at each event, but please advise us beforehand if you have other dietary requirements such as kosher, gluten free or vegan meals.
What is the cancellation policy for BMJ Masterclasses?
If you wish to cancel your booking, or transfer your booking to another delegate, please inform BMJ Masterclasses in writing immediately, preferably by email to events@bmjgroup.com.
Transfers from one delegate to another for the booked conference will be permitted at any time. Transfers from one conference to another will be at BMJ Masterclasses' absolute discretion.
Further details are available in the table below. All delegates are bound by our full booking terms and conditions.
| if written notice is received | cancellation charges, for accepted bookings, are as follows: |
|---|---|
| with 15 or more days before date of the event | No charge. If you have paid, you will receive a full refund. |
| between 8-14 days before the date of the event | You will be liable for £50 administration charge. Your fee will be refunded in full, less £50 administration charge. |
| within 7 days or less prior to the event | You will be liable for the full fee. Refunds will only be given in exceptional circumstances, and at the discretion of the BMJ. |
Can I buy the course handbook separately?
At the moment, course handbooks are exclusive to delegates of BMJ Masterclasses and it is not possible to purchase them separately.
How can I request a brochure for a BMJ Masterclass I am interested in?
To request a hard copy of a particular brochure, please send an email with your address and the name of the masterclass to response.masterclasses@bmjgroup.com. Alternatively, you can complete our online enquiry form and be notified when information becomes available that matches your interests.
Are BMJ Masterclasses approved for CPD points?
We apply for CPD points from the Royal College of Physicians for the specialist series of BMJ Masterclasses. All specialist masterclasses to date have been approved for 6 hours of continuing professional development by the RCP.
For the GP series, we provide delegates with certificates of attendance, which can be included in your appraisal portfolio.
When will I receive my attendance certificate?
All delegates will be emailed their attendance certificate 1-2 weeks after the BMJ Masterclass.
How do I add iCal or vCal into my calendar or diary?
You can drag and drop the calendar icon (iCal or vCal) into lotus notes. Alternatively you click on the files, save them on your desktop and import them into your calendar.
What is the difference between iCal and vCal?
iCal is the latest calendaring standard which is widely supported by all modern Calendar clients including Lotus Notes, MS Outlook, Windows Live Calendar, Palm Pilot, Google Calendar. vCal is for old Calendaring clients.
