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FAQs

How do I register?

There are three different ways to register:

  1. Complete the online registration. You can pay by credit card or debit card.
  2. Fax a completed registration form to +44 (0)20 7383 6974. You can pay by credit card or debit card.
  3. Post a completed registration form to BMJ Publishing Group Ltd, BMJ Learning, PO Box 295, London, WC1H 9TE.

You can pay by cheque, credit card or debit card.

  1. By credit card or debit card.
  2. By cheque, made payable to BMJ Publishing Group Ltd and drawn in pounds sterling (postal registration only).

What is the cancellation policy?

If you wish to cancel your booking or transfer your booking to another delegate, please inform BMJ Masterclasses in writing immediately by post or e-mail.

Transfers from one delegate to another for the booked conference will be permitted at any time. Transfers from one conference to another will be at BMJ Masterclasses' absolute discretion.

What is the refund policy?

If written notice is received, cancellation charges for accepted bookings are as follows:

With 15 or more working days before date of the event: No charge. If you have paid, you will receive a full refund.

Between 8-14 working days before the date of the event: You will be liable for £50 administration charge. Your fee will be refunded in full, less £50 administration charge.

Within 7 working days or less prior to the event: You will be liable for the full fee. Refunds will only be given in exceptional circumstances, and at the discretion of the BMJ.

All delegates are bound by our full booking terms and conditions.

I don't want to book online?

If you would like to attend one of our events but would prefer not to book online then please print off the brochure, complete the booking form and return it to us by post to:

BMJ Publishing Group Ltd
BMJ Learning
PO Box 295
London
WC1H 9TE

or by fax:
0207 383 6974.

Do I need to bring anything?

No. Course materials are supplied on the day as well as refreshments and lunch.

When will I receive my attendance certificate?

All delegates will be emailed their attendance certificate 1-2 weeks after the BMJ Masterclass. If for some reason you do not receive your certificate, please contact us.

How do I register for the previous attendee rate?

To benefit from the previous attendee rate you must book online.  You will be required to enter a discount code which has been emailed to all previous BMJ Masterclass attendees.  This code will have been sent to the email address you used when making your original booking.

I have previously attended a BMJ Masterclass but don't have/can't find my code?

If you did not receive the email or have changed your email address since you registered with BMJ Masterclasses, please email customer services or call 0207 111 1106 who will verify your attendance at a past event and re-issue your discount code.

When will I receive my pre-event information pack?

The reminder email will be sent out one week before the masterclass. This will contain the full programme for the day, speaker biographies and directions to the venue.

When will I receive my certificate of attendance and speaker slides?

The Certificate of Attendance is set out by email within two working days of the masterclass. The speaker slides are emailed out within one month of the masterclass subject to the speaker's permission.