Frequently asked questions

How do I register?

There are three different ways to register and pay:

  1. Complete the online registration. We accept credit card or debit card.
  2. Book and pay via telephone by calling our customer service team on 0207 111 1105

You can pay by cheque, credit card or debit card. Please make cheques payable to BMJ Publishing Group Ltd and drawn in pounds sterling.

What is the cancellation and refund policy?

For the cancellation and refund policy, please see section ‘7 Cancellation and Refunds’ of the terms and conditions.

To cancel your booking, please inform BMJ Masterclasses in writing immediately by post or e-mail.

All delegates are bound by our full booking terms and conditions.

Do I need to bring anything?

Just yourselves and an internet connection.

When will I receive my pre-event information pack?

The reminder email will be sent out one week before the masterclass. This will contain the full programme for the day, speaker biographies and directions to the venue.

When will I receive my certificate of attendance and speaker slides?

All participants will be emailed their certificate of attendance 1-2 weeks after the BMJ Masterclass. If for some reason you do not receive your certificate, please contact us. The speaker slides are emailed out within one month of the masterclass subject to the speaker’s permission.

What is a webinar?

A webinar is a web-based seminar filmed at one central location. Users can log on from a location of their choice and take part in real-time teaching.

What are the features of a webinar?

What are the benefits of a webinar?

How do the webinars work?

Once you have booked your place for a webinar, you will automatically receive a confirmation email. You will then receive an email with a link to join the webinar at least two hours before the event.

How do I access the webinar?

We recommend that the webinars are accessed from a desktop/laptop with a good internet connection.

Click on the link in the email to be redirected to the webinar

Ensure that your machine has the speakers connected/turned on

Log in using your email address and the password sent to you in the webinar link email

Once the webinar begins you can watch the presenter, read the slides, submit your questions in the chat box and take part in the various discussions and polls.

When will I receive my certificate of participation?

Certificates are emailed to participants within three days of the webinar taking place

How do I access the on-demand recording of the webinar?

The link to the on-demand recording of the webinar will be emailed within three days of the webinar taking place and will be available for six months after the event.

Will I receive a copy of the slides that accompany the webinar?

Subject to speaker consent, we will email a locked PDF of the slides for your reference within three days of the webinar taking place.

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